FranklinCovey is the global leader in effectiveness training, productivity tools, and assessment services for organizations, teams, and individuals. Offers a wide variety of quality products, from deluxe planners and covers to hi-tech handhelds and software, all designed to turn stress into success.
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Raving Fans: A Revolutionary Approach to Customer Service
Raving Fans: A Revolutionary Approach to Customer Service "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fan...
Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy
LEARN HOW TO CONDUCT BUSINESS WITH CHARM AND SAVVY The workplace environment has changed drastically in the past 20 years and with technological advancements it continues to evolve. How do you deal with questions of etiquette and behavior in a way that will help you not only survive, but also thri...