FranklinCovey is the global leader in effectiveness training, productivity tools, and assessment services for organizations, teams, and individuals. Offers a wide variety of quality products, from deluxe planners and covers to hi-tech handhelds and software, all designed to turn stress into success.
Veteran King chronicler George Beahm thoroughly examines Stephen King's life as a celebrity and a publishing phenomenon who has published more than forty books--from CARRIE to WIZARD AND GLASS (the fourth Dark Tower novel). Complete with new photos taken especially for this edition and reprints o...
Raving Fans: A Revolutionary Approach to Customer Service
Raving Fans: A Revolutionary Approach to Customer Service "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fan...
