Crucial Conversations: Tools for Talking When Stakes are High

FIGHT THE IMPULSE TO BACK AWAY FROM TOUGH ISSUES AND LEARN HOW TO APPROACH THEM WITHOUT FEAR Crucial conversations can be more than just challenging, frustrating, frightening, or annoying. The outcome of each can have a huge impact on your quality of life by altering some element of your daily routine for better or worse. When do casual conversations turn into crucial conversations? When the stakes are high, opinions vary, and emotions run strong. They're the ones we dread having but know we cannot avoid. In this New York Times best-seller, you'll discover a proven seven-step approach to positively and effectively dealing with these situations. The techniques are geared toward getting people to lower their defenses, creating mutual respect and understanding, increasing emotional safety, and encouraging freedom of expression. Every aspect of your life—from career, to relationships, to your own health—can be affected by crucial conversations. It's in your own best interest to learn to handle them and even master them. Paperback, 256 pages




Store: Franklin Covey

About Franklin Covey:

FranklinCovey is the global leader in effectiveness training, productivity tools, and assessment services for organizations, teams, and individuals. Offers a wide variety of quality products, from deluxe planners and covers to hi-tech handhelds and software, all designed to turn stress into success.

We also suggest...

Business Etiquette: 101 Ways to Conduct Business with Charm and Savvy
LEARN HOW TO CONDUCT BUSINESS WITH CHARM AND SAVVY The workplace environment has changed drastically in the past 20 years and with technological advancements it continues to evolve. How do you deal with questions of etiquette and behavior in a way that will help you not only survive, but also thri...

Spanish 7 Habits of Highly Effective Families - Softcover
by Stephen R. Covey - This highly-anticipated book is one of the finest gifts you can give. Stephen Covey shows you how to apply the acclaimed 7 Habits to the unique circumstances of your family. You'll learn to establish a proven and successful principle-centered framework to build strong family ...

THE SMART WAY TO FIND UNIQUE GIFT IDEAS