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Raving Fans: A Revolutionary Approach to Customer Service
Raving Fans: A Revolutionary Approach to Customer Service "Your customers are only satisfied because their expectations are so low and because no one else is doing better. Just having satisfied customers isn't good enough anymore. If you really want a booming business, you have to create Raving Fan...
Accountability in Human Resource Management
Keep an eye on your organization's bottom line with this helpful guide. Based on actual experiences, accepted practices and a strong 10-year research base, it will show you how to: Uncover and monitor the costs of human resource programs Develop programs emphasizing accountability Design data-col...
